Riverwood Healthcare Center

Riverwood Healthcare Center's mission is to improve health by providing high quality, compassionate and personalized care. Coupling this with our vision of being the region's preferred health system providing exceptional care and our values of integrity, customer service, unity, respect, compassion, excellence and passion, we focused on six strategic goals. These six pillars are people, customer service, growth, Community, stewardship and quality. We strive for these in all that we do for our patients.in fiscal year 2022, Riverwood added medical providers to its specialty care staff to increase access for residents to urology, obstetrics/gynecology, orthopedics, and ear, nose, and throat services. Riverwood continues to use digital technology to enhance patient care, including continuing telemedicine virtual visits for primary care and specialty care, and taps virtual resources for inpatient care as well. During the coronavirus pandemic limitations, Riverwood used zoom webinars to educate the Community about covid-19 and other health topics. Riverwood Healthcare Center continues to offer patients the opportunity to meet with their health care providers remotely from home. Ongoing, it offers greater convenience for those who found it difficult to get away from their job, find the time to travel to their clinic for an in-person exam or when weather conditions make it unsafe to travel. Dr. tim arnold said, "from a provider perspective, the virtual visit gives us a new way to care for our patients that is much better than a phone visit. We still like to be able to see patients in the clinic, but this is a great option for both providers and patients." Covid clinics, held at various county locations, continued to be sponsored weekly by Riverwood in collaboration with Aitkin county public health.riverwood received several Hospital designations in fiscal year 2022. First was the comprehensive advanced life support (cals) Hospital. Riverwood was the first Hospital in the state of Minnesota to receive cals designation in 2008 and it continues to this day with recent recertification in november 2021. Cals criteria requires all providers who treat patients in the Hospital to be certified in trauma, advanced cardiac life support (acls) as well as pediatrics and neonatal care certified. Cals is now one of the premier education programs for rural health care providers. With 100% of nurses and providers trained in cals and securing recommended equipment, Riverwood proves its commitment to the people it serves. With patient experience being a Riverwood pillar, Riverwood was rated by the centers for medicare and medicaid (cms) as having a five star Hospital patient experience. Based on a patient satisfaction survey, the rating is based on nine measures related to doctor and nurse communication, medication and post discharge instructions, noise levels and facility cleanliness. To ensure that we can keep meeting the needs of the public under our "people" pillar, Riverwood is currently constructing a new surgical wing. With the need for more operating rooms and larger rooms, this will allow accommodating the technology of a da vinci robot, velys orthopedic equipment and uroskop interventional urology operating room table. This expansion allows us to meet our larger surgery volumes, offering privacy needs for patients who deserve for healing and recovery. The new space consists of six new operating rooms, two procedure rooms, three endoscopy rooms, twenty-five prep and recovery rooms as well as clinical space for surgeons. Riverwood also received the governor's safety award for workplace safety. This award honors exceptional safety performance highlighting the facility's record of incident rates that are 51%-90% better than the industry average, and a score between 75-90 on the safety program evaluation scale. Keeping staff safe is another way the best patient care can be delivered. An added measure showing Riverwood's strong commitment to Healthcare excellence was recognized by being named to a list of top 100 critical access hospitals in the u.s., for the sixth time in the past decade. The chartis Center for rural health compiles these rankings that rate the 1,300 rural 25-bed hospitals on eight indices of strength: quality, outcomes, patient perspectives, cost, charge and financial stability, inpatient market share, and outpatient market share.riverwood Healthcare Center strives to deliver the highest quality patient-centered care. We continually examine emerging Healthcare needs of the communities we serve throughout Aitkin county and the garrison and mille lacs area. With a strong focus on health, wellness and prevention, the Center strives to educate and inform its patients and the Community on health issues. The Community's and patient's needs are listened to and incorporated in our mission statement, strategic plan, and vision.