Program areas at The Maryland Zoo in Baltimore
Vistor services: provide assistance to over 428,000 guests, anually. Services include ticket and membership sales, shuttle service, carousel and train rides and animal experiences, including giraffe feeding and penguin encounters. The Zoo also provides security and first aid. Zoo publications include an annual report and monthly e-mail updates. The Zoo maintains public relations and marketing programs (including website and social media) to inform visitors of Zoo news and support positive guest experiences.
Educational services: The Zoo offers a variety of educational programs for students and teachers, both on and off Zoo grounds. Staff and volunteers are stationed throughout The Zoo daily to teach guests about wildlife and conservation through stations, scripted talks, exhibit interpretation, and handling animal ambassadors. The Zoo mobile outreach program takes The Zoo to classrooms, senior centers and other facilities all over The state.
Flora and fauna: Zoo staff provide daily care for over 1,351 animals from routine husbandry procedures, i.e. Care and feeding, training and enrichment, special assistance with breeding and births. Zoo animal, horticulture, maintenance and exhibit staff provide upkeep to exhibit areas, as well as gardens and fauna found elsewhere on Zoo grounds.