Better Business Bureau of Delaware

Bbb's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by - creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models, and denouncing substandard marketplace behavior. Bbb sees trust as a function of two primary factors - integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a Business's track record of delivering results in accordance with bbb standards and/or addressing customer concerns in a timely, satisfactory manner. Bbb ensures that high standards for trust are set and maintained. Bbb exists so consumers and businesses alike have an unbiased source to guide them on matters of trust. Bbb provides educational information and expert advice that is free of charge and easily accessible. Bbb businesses meeting bbb standards are presented to local boards of directors (or designees) for review and acceptance as a bbb accredited Business. All bbb accredited businesses have agreed to live up to our standards for trust. Our standards for trust are a comprehensive set of policies, procedures, and best practices focused on how businesses should treat the public, fairly and honestly in all circumstances. Bbb does not compare businesses against each other, but rather evaluates businesses against bbb standards, and bbb standards clearly speak to the character and competence of an organization. Bbb is the resource to turn to for objective, unbiased information on businesses. Bbb's network of national and local bbb operations allows us to monitor and take action on thousands of Business issues affecting consumers at any given time. In 2023, the Bureau provided 1,673,448 reports to consumers and handled approximately 11,132 complaints.