Program areas at Better Business Bureau of Western Michigan
Consumer information regarding businesses in the Western Michigan area is provided via website to a majority of consumers. In some cases, information is delivered via phone conversation.
The Bureau contracts with an unrelated third party(company) to provide certain membership services. The company is anaccredited online marketing company focused on creating successfulmarketing strategies for small to medium sized businesses. Havingpartnered with Better Business bureaus and chambers of commercenationwide, the company has the experience and expertise to help alltypes of businesses become more visible online. Bbb serving westernmichigan accredited businesses are offered opportunities to participatein the partnered program, deemed a taxable activity of the Bureau. The partnered program allows bbb accredited businesses to purchase advertising in various online directories owned and operated by a company the bbb has contracted with. The bbb receives a commission based on all advertising revenue derived from the contracted company.
Neutral dispute resolution services - the Bureau staff process complaint information received on area businesses. The staff then works with the affected Business to facilitate resolution of the complaint.
Personnel at Better Business Bureau of Western Michigan
| Name | Title | Compensation | Date of data |
|---|
| Lisa Frohnapfel | President and Chief Executive Officer | $184,074 | 2024-10-03 |
| Terry Chrisman | Vice President of Operations | | 2024-10-03 |
| Jack Daley | Vice President of Sales and Finance | | 2024-10-03 |
| Troy Baker | Vice President of Community Relations and Educational Foundation | | 2024-10-03 |
| Marshall Lohr | Director of It | | 2024-10-03 |
| ...and 19 more key personnel |
Financials for Better Business Bureau of Western Michigan
| Revenues | FYE 12/2023 | FYE 12/2022 | % Change |
|---|
| Total grants, contributions, etc. | $2,471,365 | $1,984,524 | 24.5% |
| Program services | $20,877 | $27,468 | -24% |
| Investment income and dividends | $1,872 | $2,465 | -24.1% |
| Tax-exempt bond proceeds | $0 | $0 | - |
| Royalty revenue | $0 | $0 | - |
| Net rental income | $0 | $0 | - |
| Net gain from sale of non-inventory assets | $0 | $0 | - |
| Net income from fundraising events | $0 | $0 | - |
| Net income from gaming activities | $0 | $0 | - |
| Net income from sales of inventory | $0 | $0 | - |
| Miscellaneous revenues | $79,654 | $84,073 | -5.3% |
| Total revenues | $2,573,768 | $2,098,530 | 22.6% |
Organizations like Better Business Bureau of Western Michigan
| Organization | Type | Location | Revenue |
|---|
| Better Business Bureau of Arkansas (BBB) | 501(c)(6) | Little Rock, AR | $1,539,020 |
| Better Business Bureau of Central Florida (BBB) | 501(c)(6) | Longwood, FL | $3,076,814 |
| Better Business Bureau of Minnesota | 501(c)(6) | Burnsville, MN | $4,665,146 |
| Better Business Bureau of Chicago and Northern Illinois | 501(c)(6) | Chicago, IL | $7,937,138 |
| Better Business Bureau of Northeast Florida | 501(c)(6) | Jacksonville, FL | $1,412,697 |
| Cincinnati Better Business Bureau | 501(c)(6) | Cincinnati, OH | $4,286,286 |
| BBB Serving Central Indiana | 501(c)(6) | Indianapolis, IN | $2,471,213 |
| BBB | 501(c)(6) | Kernersville, NC | $1,436,841 |
| Better Business Bureau of Central East Texas | 501(c)(6) | Tyler, TX | $1,190,375 |
| The Better Business Bureau of Northwest Florida | 501(c)(6) | Pensacola, FL | $759,159 |
Data update history
August 27, 2024
Posted financials
Added Form 990 for fiscal year 2023
August 26, 2024
Updated personnel
Identified 6 new personnel
August 25, 2024
Used new vendors
Identified 1 new vendor, including
January 21, 2024
Posted financials
Added Form 990 for fiscal year 2022
January 21, 2024
Updated personnel
Identified 2 new personnel
Nonprofit Types
Civic / social organizationsPublic sector nonprofits
Issues
Community improvementPublic policyBusiness and industry
Characteristics
State / local level
General information
- Address
- 3330 Claystone St Se
- Grand Rapids, MI 49546
- Metro area
- Grand Rapids-Kentwood, MI
- County
- Kent County, MI
- Website URL
- bbb.org/local-bbb/bbb-serving-western-michigan
- Phone
- (616) 774-8236
- Facebook page
- BBBwmi
- Twitter profile
- @bbbwmi
IRS details
- EIN
- 38-1902531
- Fiscal year end
- December
- Taxreturn type
- Form 990
- Year formed
- 1942
- Eligible to receive tax-deductible contributions (Pub 78)
- No
Categorization
- NTEE code, primary
- W90: Consumer Protection and Safety
- NAICS code, primary
- 813410: Civic and Social Organizations
- Parent/child status
- Independent
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