California Child Care Resource and Referral Network

Provider Services:The Provider Services department supported 69 R&R programs in strengthening their capacity and work with all home-based child care providers. The program foci are to establish and increase access to quality child care (slots), strengthen the viability and efficacy of programs, and implement trauma informed practices. This is accomplished through ongoing technical assistance, communities of practice, conferences, outreach and recruitment tools (e.g. videos, two-generation learning kits) online and hybrid trainings, and a range of comprehensive multilingual curricula that includes, but is not limited to: playgroup and training for Family, Friend, and Neighbor (informal) Caregivers; health and safety training; family child care business; and trauma informed care for all home-based child care providers.

Trustline/Consumer Education: Trustline is a background check for in-home child care providers who are legally exempt from licensure. In 2022 the staff responded to 9,997 calls to the 800 TrustLine number. We sent status information for 13,928 individuals that were cleared on Trustline and 3,133 individuals that were closed or denied registration. Provide information and referrals to parents and others seeking child care information using a toll-free number. There were 26,676 calls to the automated portion of the Consumer Education 800 number that connects callers with their local child care resource and referral program. Staff spoke to 1,177 callers and responded to 498 chats on our website.

My Child Care Plan: The Network contracts with the California Department of Social Services (CDSS) to operate MyChildCarePlan.org, a search and support website designed to provide California's families with the information they need to make the best possible childcare choices for their children. The site offers a highly customizable childcare search tool and live support from local experts to help families find childcare that meets their family's unique needs. With MyChildCarePlan.org, families can access the information they need to find childcare they can trust, and providers can easily promote their services to families who need them.