Community Transportation Association of America

Technical assistance: CTAA is an agreement with the Department of Transportation Federal Transit Administration (FTA) for two major TA efforts. The National Center for Mobility Management (NCMM) has a mission to promote customer-centered mobility strategies to advance good health, economic vitality, self-sufficient and community through mobility management. NCMM has provided grants to and coached communities in applying human-centered design strategies to create transportation solutions for their residents this year as well as providing on line resources accessed by 31,512 individuals with 264,358 page views. The National Center for Applied Transit Technology (NCATT)'s mission is to support small-urban and tribal transit agencies in understanding emerging transit technofixes and how to apply those to improve service. With a focus ranging from battery-electric bus implementation, provision of real time information to riders and new service starts, in its third year has worked with 4 states/communities and 9 transit agencies for technology summits and held 7 workshops gathering over 250 attendees collectively. Like NCMM, NCATT has a robust website that has 10,109 page views compared to 5,610 in year two.

Planning Then Implementation: Begun in 2013 though funding from the US Department of Health and Human Services Administration for Community Living (ACL), the project promotes the development and dissemination of best practices in transportation planning inclusive of people with disabilities and older adults. Major components of the project include a newsletter, project website, the National Accessible Transportation Accelerator Network, and five Communities of Practice. The project is guided by a twenty member Steering Committee with diverse representation from older adults and persons with disabilities. An agreement with Oklahoma City's Arnall Family Foundation began in 2019 to first develop and then to oversee a multifaceted mobility management program designed to increase the success of the foster care system throughout Oklahoma County. The Climb Ride Program has had more than 500 participants and provided thousands of trips to visitation (both supervised and unsupervised) classes, court and more. The program has proven that providing cost-effective, efficient mobility dramatically reduces the time a child stays in foster care and saves program resources.

Member services: We hosted our annual Expo meeting this year inclusive of training events held in person. This year our membership saw an increase of 32 members, continuing the rebound of membership since the COVID pandemic. Our membership base was 1223 members increasing to 1255 members this fiscal year. To keep members current with the changing federal and transit developments we continue to host several video conferences, report out on various medias and held our annual Small Urban Conference. We completed another successful Emerging Leaders class and continue to support potential and current members through leadership development and providing resources at all levels. Our training efforts provided a combination of in person and remote classes totally 118 classes and training over 50k drivers, dispatchers, managers, supervisors and other support staff throughout the industry. We are in the process of updating our most popular class, our PASS class, to version eight. We offer nine certification tracks to our transit professionals.