Crisis Services

Crisis Services has three main Service departments providing life-saving work 24/7. The emergency mental health response Services (emhrs) provides 24/7 help and support to individuals experiencing a mental health Crisis. Specialized branches of the emhrs departmentinclude:mobile outreach response program - this program's main goal is to divert as many people as possible from unnecessarily presenting to a psychiatric emergency room and diversion from jail by linking clients with proper mental health services.mobile transitional Services - people recently released from a psychiatric inpatient stay at ecmc can receive short term care from our mobile transitional Services counselors. Our staff provide clinical supportive care to these individuals until they become successfully linked with their outpatient treatment provider.crisis intervention team training project (cit) - Crisis Services is the sole provider of the cit training program for erie county. Cit is specialized training for law enforcement to learn how to manage situations with individuals with mental illness.

Staff who make up our Crisis counseling program (ccp), 24-hour Crisis hotline: 716-834-3131, are trained Crisis hotline counselors who assist callers 24/7 that are in various types of Crisis, need supportive counseling, or looking for resources in erie county. Ccp is the first point of access for callers. Ccp is also the continuum of care after-hours provider for consumers of 13 local mental health and behavioral health agencies in erie county. Ccp also manages the 24-hour kids help line in erie county and is the mental health 24-hour hotline provider for chautauqua county. Crisis Services is the regional center for wny calls made to the 988 Crisis and Suicide lifeline. Additionally, the addiction hotline is the first voice of assistance for immediate help, education, information, referrals and assistance with linkage to treatment. The addiction hotline is not only for individuals battling addiction but for family members or friends in need of support and guidance with those struggling with addiction.

The advocate department provides 24/7 confidential response and crisisintervention for survivors of rape, sexual assault, domestic violence,and family violence at all erie county emergency departments. Clients can access case management Services, safety planning, supportive counseling, criminal justice advocacy & accompaniment to court proceedings, linkage to nys office of victim Services compensation, and connection and referrals to community resources. Case managers are co-located atseveral different police departments and several university campuses within erie county. The campus advocates also assist student survivors with on-campus adjudication, providing advocacy, accompaniments, and advisement through their on-campus process.our advocate program houses a sexual assault forensic examiner (safe} program that partners with area hospitals to provide on-site forensic Services to people, 12 years old and older, who have been sexually assaulted and seeking help. The advocate program also offers community education, training, and sexual violence Prevention programming.

Crisis Services oversees the Suicide Prevention coalition for erie county. This coalition is made up of over 50 organizations and its mission is to foster a community of safety and shared responsibility to prevent Suicide. Crisis Services also runs the police mental health coordination project and the rape Crisis advisory committee for erie county.