First Call for Help of Itasca County

CALL CENTER: DURING THE 2023 YEAR OUR AGENCY RECEIVED 1751 CALLS INTO OUR CALL CENTER FROM RESIDENTS OF THE 7 COUNTY 2-1-1 HUB AREA OF WHICH WE SERVE. THIS RESULTED IN PROVIDING 1859 RESOURCES TO THOSE RESIDENTS IN NEED AND FIELDING 9,665 CRISIS CALLS. WE ANSWERED 17,128 CALLS FOR 9-8-8 AND 236 CALLS FOR MNDOA. WE CONDUCTED 273 COORDINATED ENTRY SERVICES FOR HOMELESS INDIVIDUALS, 82 MNSURE/ASSIST APPLICATIONS, AND MAINTAINED A RESOURCE DATA BASE OF 2940 AGENCIES CONTAINING INFORMATION REGARDING ASSISTANCE AVAILABLE, QUALIFICATIONS TO RECEIVE SERVICES AND CONTACT INFORMATION TO ACCESS THESE SERVICES. OUR CALL CENTER SERVICES 7 COUNTIES FOR I&R, 37 COUNTIES FOR CRISIS RESPONSE DISPACH, 4 COUNTIES FOR AFTER HOURS SOCIAL SERVICES, 1 PROVIDER FOR EAP (Employee Assistance Line), 2 COUNTIES FOR HOMELESS COORDINATION, 47 COUNTIES IN PRIMARY RESPONSE AND 87 COUNTIES SECONDARY RESPONSE FOR NSPL (9-8-8) AND 87 COUNTIES FOR FARMERS IN DISTRESS. IN 2023 WE SERVED 87 COUNTIES FOR NSPL / 988 TEXT AND CHAT WITH A FULLY STAFFED AND FUNCTION PROGRAM WHO RESPONSED TO 8071 CONSUMERS.

Crisis intervention: in 2023 the First Call for Help crisis team operated 24/7/365 with 24 mhp staff who responded to 3503 mental health calls to residents of Itasca County. Year end accomplishments include conducting 440 face to face mental health assessments, 15 cd assessments, 78 crisis interventions, 534 phone assessments, 779 resourcing/care coordintion services, and 1442 stabilization contacts for individuals in crisis. We provided crisis services and facilitated care to 57 individuals who were not the financial responsibility of Itasca County but were located within our County when they required services. We facilitated referrals to mnsure for 29 individuals who were not insured and received assessments by our team. We facilitated detox placements for 19 individuals to aid their path to mental health recovery (co-occuring disorders), 1 adolescent shelter placement, behavioral unit placements for 64 individuals and crisis placements for 132 in efforts to avoid hospitalizations. This year we began development of the only adolescent crisis response team in mn. We will be fully functioning in 2024.

New leaf healing center: during 2023 our agency continued the provision of residential crisis services (opened in 2017) from within the new leaf healing ccenter, in efforts to aviod behavioral health placements. We also opened an intensive residential treatment services (opened march 2023). Our residential crisis services, served127 consumers (guests). 82% of the crisis residents were from Itasca County. Our irts program served 14 consumers (guests) with 93% being from Itasca County. 20% of all consumers reported homelessness. 99.3% of the consumers avoided hospitalization due to the crisis/irts services provided at new leaf. 91% of residents were connected with med management, therapy, chemical health services and or physical health services prior to discharge. The other 95% either declined referrals or left ama. 99% of the residents (homeless upon entry) were discharged to safe shelters or housing locations upon achieving stability of their mental health.