LifeServe Blood Center

Donor services: the donor services department at Lifeserve Blood Center is responsible for all processes related to Blood collection services for volunteer Blood donors and therapeutic patients. For volunteer Blood donors, these processes include the completion of a medical history questionnaire to ensure donor/patient suitability for Blood donation, phlebotomy services for Blood collection, and significant customer service functions to assure positive donor and patient experiences. The donor services department collects Blood in donor Center environments and mobile Blood drives with the majority of Blood collected occurring in mobile settings located at businesses, schools, churches, and community locations through the partnership of volunteer sponsors groups. An extension of the donor services department is the therapeutic exchange program. This area of the donor services department works specifically within various hospitals aiding hospital staff in the care of patients with specific medical conditions. This program is a specialty service offered to hospital customers by providing assistance for therapy procedures primarily involving the removal of various Blood components for gravely ill patients.

Recruitment department: the ultimate goal of this department is to recruit volunteer Blood donors to ensure a stable and adequate Blood supply. The recruitment department is split into two areas, field recruitment and the contact Center. A majority of the donors recruited by Lifeserve Blood Center will give Blood at a mobile Blood drive, while the remaining donors are recruited to donate in a donor Center. The contact Center recruitment efforts focus on contacting donors to schedule Blood donation appointments at mobile Blood drives or donor Center locations. Field recruitment focuses on securing volunteer sponsor groups to host Blood drives while also guiding and training them in Blood donor recruitment efforts.

Hospital services: the hospital services department at Lifeserve Blood Center houses three specific departments responsible for Blood testing, Blood component manufacturing, and Blood transportation and storage. Those departments are laboratory, component manufacturing and product management. The laboratory department ensures the safety and quality of all Blood and Blood products collected by the organization. Blood testing was outsourced in january 2020 and is now performed by a Blood testing organization, which is formed as a cooperative, with Lifeserve as a non-majority partial owner. Fifteen different tests are performed on each unit of donated Blood including specific tests for hepatitis and hiv. In addition to ensuring the overall safety of the volunteer donated Blood, Lifeserve employees perform other testing such as antigen typing, antibody identification and cross-matching at the request of hospital customers. The component manufacturing department is responsible for manufacturing Blood products from donated Blood that is used for patient transfusion purposes. Components are manufactured by separating the donated Blood into specific products. These products mainly include red Blood cells, platelets and plasma. Since one Blood donation can help up to three different patients in need, this department's role is ensuring these component products are available to customers after they have been successfully tested. The product management department is responsible for the storage, delivery and transportation of Blood and Blood components to customers. This area of the organization also serves as the point of contact for Lifeserve Blood Center's hospital customers.

Quality: the quality department at Lifeserve Blood Center is responsible for ensuring the safety and quality of the Blood and Blood products collected, tested and distributed to customers. The function of this area of the company is to ensure that all employees and vendors are working within guidelines and standard operating procedures set by regulatory agencies such as the fda (food and drug administration) and aabb (association for the advancement of Blood & biotherapies). Additionally, this area is responsible for handling all training programs for Lifeserve Blood Center staff to ensure proper competency to perform vital job functions. The quality department also leads the organization's process improvement efforts, ensuring efficient and effective operations. Expense $852,147. Including grants of $ 0. Revenue $ 0. Fleet, facilities and purchasing: the fleet, facilities and purchasing department at Lifeserve Blood Center is responsible for furnishing the operations department with the vehicles and facilities used to collect Blood products at both mobile and fixed site operations. This is achieved through a combination of large buses, vans, and trailers to accommodate the donation process, as well as fixed site locations across the region, where donors can come and make their life-saving Blood donation. This department is also responsible for purchasing all supplies for the organization. Expenses $2,975,526. Including grants of $ 0. Revenue $ 0. Public relations and marketing: the public relations and marketing department is responsible for all marketing, public relations and communication efforts needed to engage individuals to become Blood donors. This department is also responsible for ensuring a positive community image through visibility events and brand awareness efforts. Additionally, this area of the organization also handles and/or performs all media outreach. As a part of the public relations and marketing department, Lifeserve Blood Center manages a volunteer outreach program specifically geared toward engaging volunteers to perform a wide variety of operational tasks and functions for the organization. These unpaid individuals help transport Blood to and from hospitals, perform filing and/or clerical duties as well as help ensure supplies are packed and received appropriately. This outreach program is extremely vital to the operation of the organization by providing additional resources without incurring extra expense. Expense $1,386,506. Including grants of $ 0. Revenue $ 0.