NJ 2-1-1 Partnership a New Jersey Corporation

NJ 211 is A nationally accredited, Nonprofit organization that provides the 211 service statewide, since 2005. This is an information and referrals service connects people in need of health and human services with community resources that can help. Individuals can connect to live assistance with professionally trained specialists via phone, text, chat, or email. In addition, online assistance is available by accessing our public-facing service directory found on our website. It contains over 6,300 government and community based programs. These services are free, confidential, multilingual, accessible to people of all abilities and available 24/7. NJ 211 provides A variety of others services including the state's utility assistance hotline and homeless hotline. For more information, www.nj211.org.in 2023, we met over 774,000 needs of individuals contacting NJ 211. In addition, 707,000 searches for help were conducted using our social service directory found on our website. Both residents and professionals use NJ 211 as A starting point to finding help when it is needed most. Help is available to meet life's essential needs, such as food, shelter, rental assistance, affordable housing, utility assistance and health care. Requests for help come from all 21 counties. Every contact is recorded and the data collected is used to provide real-time data on service gaps, trends and emerging needs. This helps government and nonprofits to direct their efforts to where it will do the most good. In july 2023, NJ 211 launched its first public data dashboard which provides real-time information about the clients and their needs by location and the referrals given. This offers insight for advocacy and action to improve outcomes. The 211 service call volume remains high and the state homeless hotline experienced A 34% increase in calls over prior year. NJ 211 also provides A dozen special initiatives related to healthcare, childcare, safety, financial assistance and transportation that are implemented in Partnership with united ways, government and nonprofits. Our organization has been accredited by inform usa, formerly known as airs, alliance for information and referral systems, since 2015. This stringent process ensures that NJ 211 is following national standards for operating an information and referral service. All of the programs in our resource database are verified ensuring an up to date and well-maintained resource database. In addition, our service delivery, disaster preparedness and organizational relationships also met the mark for accreditation.