Servicios Medicos Universitarios

In general terms the organization has contributed to the welfare of the community served, providing comprehensive health care of excellence to carolina city and neighboring towns. The organization contributes with educational institutions to provide for the educational preparation of future health professionals that benefits the community served. The organization alerts and participates in preventive health programs for the community to maintain and increase their level of health. In addition the organization performs research to help improve the quality of health services that is offered to the public.

During 2022-2023, the organization self-sustain the economic and physical resources to continue providing medical services along with the following: 1.continuity in sustaining the economic and physical resources to provide the provision of medical-hospital services of the hospital of the university of puerto rico, dr. federico trilla to the community it serves and the clinical and academic offering. 2.continuity to the 2021-2025 strategic plan considering the development of services to our community within excellence in clinical services by the medical faculty of the medical sciences campus of the university of puerto rico. 3.continuity in the development activities included in the short, medium and long-term departmental work plan together with the 2021-2025 strategic plan. 4.monitoring plans, projects, and programs to ensure that short, medium, and long-term goals and objectives are achieved. 5.weekly and monthly meetings with members of the executive cabinet, leadership to monitor the implementation of strategic plans and institutional projects. 6.continuous development of policies and procedures tailored to current challenges, in compliance with regulatory agendas related to c0vid-i9. 7.review of departmental manuals in compliance with regulatory agencies including the integration of the regulations of the secretary of health for the construction, operation, maintenance and licensing of hospitals in puerto rico (9184). 8.periodic meetings with the utilization department team to continue developing processes in which we can detect prospective cases to be denied and reduce the percentages of clinical and administrative denials. 9.reduction in denials by the nursing department, including those related to taking uncollected samples, through 12-hour shifts in clinical units, also achieving continuity in care and treatment of patients, decrease in the omission of medications and the justification for non-administration to 90% compliance. 10.acquisition and installation of cardiac monitors with the integrated capnograph in the specialty units. 11.monitoring of the quality metrics established by the different medical plans. 12.recovery of their critical condition by 82% in patients treated in the intensive unit. 13.continuity of the skin care program which has been highly successful in execution and the high degree of recovery of patients admitted with skin conditions, managing to reduce acquired ulcers directly related to prolonged stays. 14.adequate management of finances to meet operational and capital needs. 15.construction in process for that year of 7,222,900: a.remodeling and expansion of adult and pediatric emergency room b.remodeling of the intensive unit 16.the external audit (single audit) of the federal funds received for covid-19 stimuli was satisfactorily carried out, as required by federal and local regulatory agencies: a.coronavirus relief fund hhs stimulus: 1,018,771.87 17.expansion and improvements to the clinical services offered by the hospital, acquiring cutting-edge technology in the clinical management of our patients. 18.acquisition and investment of 2,515,656 in equipment to strengthen the hospital's clinical services. 19.representation of the hospital in professional meetings and seminars, such as: hospital association, college of health services administrators, ache, ases and department of health. 20.implementation of the prenatal care program named aurora as a strategy to reduce disparities in access to health in the population of female patients with vulnerable sociodemographic characteristics. During the first year of the program, 118 patients were impacted through 20 groups and 145 sessions. As an achievement of the program, 95% of the program's births were completed, achieving a prematurity rate of 5.8%. Only 1 in 18 births was premature. 21.development and participation in community outreach activities each quarter to increase accessibility to services and provide health care prevention information in the carolina and canovanas community. Among the services offered are taking vitals, glucose tests and referrals to health services. 22.collaboration with non-profit organizations and faith-based organizations to channel health services and disseminate information of benefit to our community. Among the organizations are march of dimes, triple s foundation, lifelink, susan g. komen and several churches. 23.participation in disease awareness campaigns, to promote a health care prevention message on our social networks, information brochures, educational talks with health professionals. 24.policies and procedures for patient service tempered to current challenges. A.policy for handling internal complaints and grievances b.management policy for patients with communication barriers 25.implementation of a virtual communication system for patients with communication barriers, guaranteeing 100% compliance in communication with patients. 26.60% increase in completed surveys of admitted patients and implementation of a satisfaction survey program in the emergency room and ancillary services. 27.the satisfaction index for admitted patients reached 90% in the following services: admissions, nursing, medical faculty, social work, physical plant, personnel, general satisfaction, and hospital recommendation. 28.achievement of a cumulative average of general satisfaction for the period of 95% patient satisfaction (+1% vs. 2022).