Utility Consumers Action Network

Litigation - (regulatory advocacy) - ucan advocates for Utility ratepayers in the areas of energy, water and telecommunications. Ucan accomplishes this by participating in regulatory proceedings before the California public utilities commission (cpuc), the agency that regulates investor owned Utility services, as well as other regulatory and administrative bodies. Ucan's employees and experts have subject matter experience on complicated regulatory and Utility ratepayer issues. This experience allows us to participate in legal proceedings, conduct discovery, cross examine Utility witnesses, file briefs and submit comments to proposed regulatory decisions advocating for strong Utility ratepayer protections for residential and small business Utility customers.

Consumer education and complaints - with the help of staff, legal interns, and volunteers, ucan provides advocacy andeducation for any consumer calling in for help regarding Utility issues. These issues include Utility shut-offs, burdensome Utility practices, billing and service disputes. Ucan mediates with Consumers and their Utility providers to restore services and negotiate billing and service disagreements. Ucan educates Consumers on proper ways to dispute service issues and avoid disconnection of services. Ucan assists Consumers to find appropriate Utility providers and learn about ways to lower bills. Ucan maintains a detailed website with information about Utility issues, which has an interactive request for assistance form.